Pre-ordered items are Made-to-Order. We place the order off of the exact amount of orders placed through the website. These orders can take 20-30 days to fulfill. Because of this, unfortunately, these orders can not be returned, exchanged, or cancelled.


In compliance with our strict quality control procedures and to ensure that our customers receive garments in the most sanitary conditions possible, returns will only be issued if a product arrives damaged. No other returns will be allowed. A photo of the garment as it arrived in the packaging must be submitted before a return is authorized. A Return Authorization is required for all returns. REFUNDS ARE NOT ISSUED.



All exchanges must be pre-approved by MackJones Clothing Company LLC and received within fourteen (14) business days of authorization of the exchange. Only size or colorway exchanges will be considered. Please email info@mackjonesclothing.com and provide a reason for the requested exchange. An Exchange Authorization is required for all exchanges. REFUNDS ARE NOT ISSUED. 

MackJones Clothing Company must receive a returned product before a new garment will be sent out for shipment. Once we have received and inspected the garment to ensure that it has not been altered, worn, or used in any way, an Exchange Authorization will be issued. There is a processing fee on exchanged products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Exchange Authorization is approved.


Made-to-Order Garments

PLEASE READ THE PRODUCT DESCRIPTIONS to determine which garments are Made-to-Order as those are FINAL SALE. There are NO EXCEPTIONS to this policy whatsoever. We create these items specifically for you based on your order. Therefore Made-to-Order items will not be considered for refund, store credit, or exchange.





When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.

All orders are processed and shipped within 3-5 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This shipping estimate does not include weekends or holidays.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the shipping notification to be sent. 


SMS Terms and Conditions 

Message frequency: On average, you can expect to receive between 0-3 SMS messages per week from us.

Possible fees: Standard rates and messaging fees from your carrier may apply.

How to Opt-in: To subscribe or opt-in for messages, simply refresh the page and fill out the pop-up form. You may also subscribe at the link HERE.

How to Opt-out: To unsubscribe or opt-out of messages, simply reply STOP at any time. You may also unsubscribe by sending us an email stating that you would like to opt-out of future marketing to info@mackjonesclothing.com.

SMS abandoned cart disclosure: This website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Third-party data sharing: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Full privacy policy is listed above.